Refund policy

Made-to-order products

Townlands framed prints are made to order. Change-of-mind, size or colour returns are not accepted where legally permitted. Contact support@townlands.io immediately if you need to request a cancellation. We will try to stop an order that has not entered production, but cancellation cannot be guaranteed after production begins.

Damaged, defective, incorrect or misdescribed orders

If an order arrives damaged, defective, incorrectly produced, materially misdescribed or is the wrong item, contact Townlands within 30 days of delivery with your order number, a description of the problem and photographs of the item and packaging. The 30-day contact and evidence request helps us investigate quickly; it does not extinguish any longer or non-waivable statutory right.

Depending on the problem and applicable law, Townlands will provide a replacement, refund or another required remedy. Approved refunds are normally returned to the original payment method. Customers are not required to resolve a valid claim with the production supplier.

Returns

Do not return an item unless Townlands asks you to. If a physical return is required, we will provide the return address and explain who is responsible for the return cost. Damaged items generally do not need to be returned.

Contact: support@townlands.io.

Your statutory consumer rights are unaffected.