Shipping, Returns & Damages

Made to order

Townlands framed prints are made to order. Production normally takes 2–7 business days after an order is submitted for production.

Delivery estimates

Estimated transit after dispatch is 2–3 business days to the United Kingdom; 2–5 business days to the United States, Canada, Germany and most of Europe; 3–6 business days to Australia; 5–10 business days to Northern Europe and EFTA destinations; and 10–30 business days to other supported destinations. These are estimates rather than guaranteed delivery dates. Production, customs, carriers, weather and remote-area delivery can cause delays.

Returns and order problems

Change-of-mind, size or colour returns are not accepted where legally permitted. If an order is damaged, defective or incorrect, Townlands will provide an appropriate replacement or refund. Contact us within 30 days of delivery with your order number and photographs of the item and packaging. This evidence request does not limit any longer or non-waivable statutory remedy.

Addresses and failed delivery

Customers are responsible for providing a complete and correct delivery address. Contact us immediately if an address is incorrect. Once production or dispatch has begun, a correction may not be possible and customer-supplied address errors may require the customer to pay for reprinting or reshipping. Townlands will investigate carrier or delivery failures and provide the remedy required by applicable law.

Contact Townlands

Email support@townlands.io or use the contact form on this page. Customers deal with Townlands, not the production supplier.

Your statutory consumer rights are unaffected.